1OneWay

Delete your account

You can request deletion of your OneWay account and associated data at any time.

How to request deletion

  • In OneWay, open Settings → Privacy & Identity → Burn My OneWay Account.
  • Review the account summary, export data if desired, choose a recovery window, verify your password, and type the required confirmation phrase.
  • If you cannot access the app, email support@oneway.is from the address associated with your account for assisted verification.

What deletion covers

Eligible profile, messaging, email, site, shop, community, contact, device, and app-managed personal data is removed from active OneWay systems. Subscriptions are cancelled and public resources are hidden when a burn is confirmed. Financial, tax, telecom, fraud, dispute, safety, and transaction records may be retained where required and are restricted or de-identified where possible.

Active data is removed by the deletion orchestrator. Historical backups are marked for non-restoration and expire on OneWay’s backup schedule (currently up to 35 days by default). Copies saved, forwarded, exported, or captured by another person and caches controlled by external systems cannot be guaranteed deleted by OneWay.